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General notice regarding Edwards Coach Holidays
Following on from the recent Welsh Government’s announcement, regarding 4 more areas of southeast Wales put under a local lockdown. Edwards have had to make the very difficult decision to cancel all holidays departing up to and including 31st October 2020.
May I put your mind at rest by saying that your money is safe, and we will be contacting all of our customers due to travel in September and October in travel date order, hopefully to transfer your holiday to a later date or provide you with the alternative options available. We are excited to show you our 2021 supplement which is packed full of Edwards favourites combined with some fantastic new destinations and itineraries – this will automatically be sent to your home by the middle of October, but if you cannot wait until then all the tours are currently featured online.
Some of you may have seen some very bad publicity about our award winning company recently. Our committed staff were so upset to read such awful comments, derogatory remarks, blasphemy and lies. I would like to take this opportunity to put the record straight, at no point in time did we at Edwards ever refuse to refund our loyal Caerphilly/RCT customers their money back, we merely applied the correct regulations and asked for their patience and understanding until we met with Government officials on Friday 17th September 2020 to establish facts concerning the statement they had distributed.
Edwards have now met with the Government officials, and they have agreed to look into this very unique situation and feedback to us at a later date. It is important for you to know, we have received no financial help regarding this matter, our customer services team are working tirelessly around the clock and will be in contact with you, our loyal customers directly to discuss the best way forward.
We look forward to speaking with you soon.