Job Opportunities

At Edwards, we pride ourselves in being one of Wales’ premier tour operators as well as being a well-established family business. Our company culture is friendly and relaxed. On top of the job opportunities and training on offer, we firmly believe that people are at the heart of our business and success.

Our colleagues do amazing things each day: transporting our passengers to and from their holiday destinations, school and work; diagnosing and repairing electrical or mechanical faults on Coaches; provide an excellent level of service to our customers; and are experts in their fields.

We are looking for talented and customer focused people who understand that outstanding customer service is key to everything we do. If you would like to join our team please check out our current vacancies.


Tour Driver

Post Title:    Tour Driver

Responsible To:    Transport Manager

Job Summary:    Our Tour Drivers will be working on the front line of the business. They will transport our passengers to and from their holiday destination, on day trips and provide high levels of customer service to ensure that they have a positive experience of Edwards Coaches.

Driving Duties

  • Complete vehicle checks prior to journeys to ensure that the vehicle is legal, safe and clean;
  • Ensure that all relevant paperwork is present e.g. passport, National Driving Licence, Tacho Cards, High-Visibility clothing, etc.;
  • Learning routes for designated Tours, including routes to day trip destinations and familiarise yourself with the resort;
  • Meeting and greeting of passengers;
  • Loading luggage onto the coach;
  • Assisting passengers (where required) to board or alight the vehicle;
  • Ensuring that passengers have all necessary paperwork e.g. passports;
  • Conduct an introductory speech to all passengers to inform them of the itinerary, requirement to wear seatbelts, refreshments, designated stops, emergency procedure (including location of fire exits) and check in procedures at the Hotel(s).
  • Conduct yourself in a pleasant, polite and friendly manner at all times;
  • Ensure that health and safety regulations and rules are followed; and
  • Any other duties as requested by your Manager.

Customer Services Duties

  • Regularly check in with passengers (during their holiday) to ensure they are enjoying themselves;
  • Follow brochure itinerary and driver pack instructions;
  • Dealing with any complaints or queries that they may have during the Tour as in accordance with the Terms and Conditions;
  • To provide reports to the Transport Manager, Contracts Team and the Customers Services Department where relevant; and
  • In the event of a breakdown, ensure that all relevant procedures are followed.

 

Skills and Qualifications

  • Category D driving licence
  • Up to date CPC
  • Tacho / Digi Tacho card
  • Customer Service
  • Excellent verbal communication skills
  • Organisational skills
  • Ability to priorities own workload
  • Ability to work with minimal supervision
  • Previous Tour driving experience – UK and European
  • Ability to work well under pressure

PSV Driver (Based in Llantwit Fardre, Newport & Abercynon)

Post Title:    PSV Driver

Responsible To:    Transport Manager

Job Summary:    Our PSV Drivers are professional, enthusiastic, and customer focussed individuals who have a record of safe driving. They are adaptable to different types of work and will go the extra mile for our passengers.

 

Driving Duties

  • Complete vehicle checks prior to journeys to ensure that the vehicle is legal, safe and clean;
  • Ensure that all relevant paperwork is present e.g. Driving Licence, Schools Transport signs, CRB Card, Digi Tacho card, High-Visibility clothing, etc.;
  • Driving on pre-determined routes and maintain appropriate time schedules on School Contracts;
  • Checking boarding passes for each passenger to ensure they are able to board the vehicle;
  • Driving Private Hire groups and ensuring that their itinerary is met, and will include day trips and transporting groups of school children;
  • Assisting passengers (where required) to board or alight the vehicle;
  • Conduct yourself in a pleasant, polite and friendly manner at all times;
  • Complete CPC training annually;
  • Ensure that health and safety regulations and rules are followed;
  • Check the vehicle for lost property and hand into a Supervisor; and
  • Any other duties as requested by your Manager.

 

Customer Services Duties

  • Providing excellent levels of customer service to all passengers, ensuring that you are approachable, calm and professional at all times;
  • Report all incidents to the Transport Manager immediately and complete incident reporting forms; and
  • In the event of a breakdown, ensure that all relevant procedures are followed.

 

Skills and Qualifications

  • Category D driving licence and up to date CPC
  • Digi Tacho card
  • Customer Service skills
  • Excellent verbal communication skills
  • Ability to keep calm in stressful situations
  • Ability to work with minimal supervision and use initiative
  • Previous schools contract experience would be an advantage

PSV / HGV Fitter / Engineer (Based in Bristol, Pontypridd, Swansea & Pembroke Dock)

Employee Status:  Permanent

Schedule: Full-time

Introduction

Edwards Coaches Ltd (ECL) is looking for a skilled PSV/ HGV fitter/ engineer to join their depots at Bristol, Pontypridd, Swansea and Pembroke Dock. ECL is a fifth generation multi skilled family business and 2016 UK ‘Coach Operator of the Year’. We are the UK’s leading travel and transport company that carries 80,000 holiday passengers yearly, transports 9,400 school children daily, covering 11 million miles a year and employing 570 staff across multi sites.

Edwards are at the forefront of the transport industry and are very proud of its team that delivers the safest and highest engineering standards, constantly striving for perfection and customer satisfaction. As with any business our staff are key and play a huge role in future success, so we work extremely hard to offer a safe, productive and profitable working environment. Our customers know ECL is a name they can trust and our loyal workforce are driven by that.

‘Believing in better’ has helped us become a thriving business, multi UK award winning in the travel and transport industry. We’ve developed amazing products and services and delivered exceptional levels of service across all fascists of the travel and transport industry. Our success is largely thanks to the dedicated people that work here. You will become part of a very energetic and successful hard working team that continually delivers brilliant results, the right way.

 

Position Overview: 

  • The successful candidate’s will work under our Workshop Manger and ensure its fleet of modern vehicles are maintained to the highest of standards and above the legal requirements and guidelines carrying out routine inspections, servicing and repairs. Compliance with strict Health and Safety standards

 

Your skills:

  • A fully qualified technician with either City & Guilds or NVQ level (ideally HGV / PSV);
  • Experience maintaining and repairing commercial vehicles such as HGV, PSV or LGV’s ;
  • Fully conversant with the safe operation of workshop equipment, vehicle lifts, etc.;
  • PSV/HGV 1 licence or happy to obtain;
  • Willing to work overtime as and when required.

If you’re ready to work in a dynamic environment alongside talented people who take pride in delivering great results then you could be the next big part of our team.

 

It’s our people that make ECL one of the UK’s leading transport and travel companies.

Coach Driver - National Express (Based in Llantrisant & Llansamlet)

Edwards Coaches Ltd is at the forefront of the passenger transport industry. We are very proud of our reputation for safety, dependability and providing excellent customer service. As we continue to expand, we are looking to recruit experienced Coach Drivers to work on our National Express Network, based at our Llantrisant Depot.

We would expect you to take pride in your work and be used to providing exceptional customer service. Ideally you will have long distance coach driving experience and need to be of a reasonable fitness level as you will be required to assist with luggage loading and unloading.

A category D licence with no more than 3 penalty points is essential. In addition you will need a good working knowledge of EC drivers’ hours and tachograph regulations. You must hold a current Driver CPC qualification and digital tachograph card.

In return we offer –

  • Excellent rates of pay
  • Bonus payments for safe driving
  • Rostered work
  • Holiday and travel discounts
  • Free National Express travel for you and a family member
  • Full training including free CPC, vehicle and route learning

Job Type: Full-time