Job Opportunities

At Edwards, we pride ourselves in being one of Wales’ premier tour operators as well as being a well-established family business. Our company culture is friendly and relaxed. On top of the job opportunities and training on offer, we firmly believe that people are at the heart of our business and success.

Our colleagues do amazing things each day: transporting our passengers to and from their holiday destinations, school and work; diagnosing and repairing electrical or mechanical faults on Coaches; provide an excellent level of service to our customers; and are experts in their fields.

We are looking for talented and customer focused people who understand that outstanding customer service is key to everything we do. If you would like to join our team please check out our current vacancies.


Part-Time School Driver (Based in Llantrisant)

Post Title:                 School Bus Driver

Responsible To:     Transport Manager

Job Summary:        Our School Drivers transport children to and from school each day, always ensuring that their safety comes first.

Job Duties

  • Complete vehicle checks prior to journeys to ensure that the vehicle is legal, safe and clean;
  • Ensure that all relevant paperwork is present e.g. Driving Licence, School Transport signs, CRB Card, High-Visibility clothing, etc.;
  • Drive on pre-determined routes and maintain appropriate time schedules;
  • Check boarding passes for each passenger to ensure they are able to board the vehicle;
  • Assist passengers (where required) to board or alight the vehicle;
  • Complete CPC training annually;
  • Ensure that health and safety regulations and rules are followed;
  • Check the vehicle for lost property and hand into a Supervisor;
  • Provide excellent levels of customer service to all passengers, ensuring that you are approachable, calm and professional at all times;
  • Report all incidents to the Transport Manager immediately and complete incident reporting forms;
  • In the event of a breakdown, ensure that all relevant procedures are followed; and
  • Any other duties as requested by the Manager.


Skills and Qualifications

  • Category D driving licence and up to date CPC
  • Excellent verbal communication skills
  • Ability to keep clam in stressful situations
  • Ability to work with minimal supervision and use own initiative
  • Previous schools contract experience would be an advantage

Please note, by submitting this application, we will take this as your consent to hold your application and the data held within it for a period of 6 months. This will enable us to process your application and keep you on file for a period afterwards should an opportunity arise. Following this your application and the data held within it will be destroyed. Should you wish to revoke your consent at any time please contact the HR Department.

Driver - Local Bus Service (Based in Pembroke Dock)

Post Title: Driver – Local Bus Service

 

Responsible To:  Service Operations Manager

 

Location: Pembroke Dock

Job Summary:       

Our Local Bus Service Drivers have excellent customer facing skills and provide a reliable and safe service throughout Pembroke, seven days a week Our Drivers play an important role in assisting the public to access work, health care, education, shopping and leisure.

 

Driving Duties

  • Responsible for completing vehicle checks prior to journeys to ensure that the vehicle is legal, safe and clean.
  • Responsible for ensuring that all relevant paperwork is present e.g. Driving Licence, Tacho Cards, High-Visibility clothing, etc..
  • To drive on pre-determined routes and maintain appropriate time schedules.
  • To meet and greet passengers courteously and politely.
  • To assist passengers (where required) to board or alight the vehicle.
  • To ensure that passengers have the correct tickets for their journey.
  • To conduct yourself in a pleasant, polite and friendly manner and adhering to our Edwards Local Service Code Of Conduct at all times.
  • To complete CPC training annually.
  • To ensure that health and safety regulations and rules are followed.
  • To be responsible for ensuring that all monies for the day are handed in at end of duty.
  • To check the vehicle for lost property and hand into a Supervisor.
  • Any other duties as reasonably requested by your Manager.

 

Customer Services Duties

  • Providing excellent levels of customer service to all passengers, ensuring that you are approachable, calm and professional at all times.
  • Dealing with any complaints or queries that passengers may have during the journey where possible.
  • To provide reports to the Service Operations Manager, where relevant. and
  • In the event of a breakdown, ensure that all relevant procedures are followed.

 

Skills and Qualifications

  • Category D driving licence (no more than 3 penalty points) and up to date CPC is essential for this post
  • Previous Pubic Bus Service experience is desirable
  • Digital Tachograph card is essential
  • Excellent customer service skills
  • Excellent verbal communication skills
  • Selling tickets and handling cash
  • Ability to work with minimal supervision
  • Initiative
  • Ability to work well under pressure

 

Pay and Benefits

Full and Part Time Hours available

Competitive hourly and day rates, together with daily bonus.

Generous annual leave entitled with extra holidays accrued with length of service

Employer’s pension

Discounted travel and holidays

PCV Fitter/ Engineer (Based in Llantrisant)

Job Title: PCV Fitter/Engineer

 

Responsible to: Fleet Engineer

 

Employer: Edwards Coaches

 

Location: Llantrisant

 

Objectives of the Role

Reporting to the Fleet Engineer, you will be joining a friendly, close-knit team of skilled and dedicated technicians, working in a fully equipped, spacious vehicle repair workshop, maintaining a fleet of modern vehicles to the highest standards.

 

Main Objectives of the Role

  1. To maintain and service the Company’s Bus and Coach Fleet to VOSA standards

 

  1. Carrying out routine servicing and repairs and vehicle examinations.

 

  1. Using the latest diagnostic equipment to diagnose faults and specifying the correct method of repair

 

  1. Complying with all relevant Engineering SOPs and VOSA testing requirements.

 

  1. Liaise with the Service Department for daily updates and availability

 

  1. Ensure the Health and Safety of the workshop and staff

 

  1. To carry out safety inspections and road testing of vehicles when required

 

  1. To attend vehicle breakdowns and callouts on behalf of Edwards Coaches when required.

 

  1. To ensure all repairs to company vehicles are carried out in a timely manner

 

  1. Maintaining and developing technical skills through on-going training and support

 

Qualifications, Skills and Experience

  • A fully qualified technician with either City & Guilds or NVQ level 3 (ideally HGV / PSV).
  • Experience of maintaining and repairing commercial vehicles such as HGV, PSV or LGV’s.
  • Experience working with diesel engines, gearboxes, hydraulics etc
  • Fully conversant with the safe operation of workshop equipment, vehicle lifts, etc.
  • Basic skills in Mig and Arc welding, burning and basic body repairs.
  • PSV/HGV 1 licence or happy to obtain.
  • Willing to work overtime as and when required.

If you’re ready to work in a dynamic environment alongside talented people who take pride in delivering great results then you could be the next big part of our team

 

It’s our people that make ECL one of the UK’s leading transport and travel companies.

 

Pay and Benefits

Full Time hours [40 per week]  working 10.30am – 7.00pm – Monday to Friday

Competitive hourly rate £13.48 plus overtime rates [time +½]

Generous annual leave entitlement with extra holidays accrued with length of service

Employer’s pension

Discounted travel and holidays

School bus Driver (Based in Newport, Cynon Valley or RCT)

Job Title: School Bus Driver
Responsible to: Dai Wilde
Subordinates: N/A
Location: Either Newport, Cynon Valley or RCT

 

1.     JOB OVERVEW
If you are ready to work in a dynamic environment alongside talented people who take pride in delivering great results then you could be the next big part of our team.  Edwards Coaches is a successful coach operator at the forefront of the transport industry. We are a well-established family business boasting a history of innovation that began in 1925.  Our people make ECL one of the UK’s leading transport and travel companies.

This post provides a customer focused service when transporting children to and from school each day, always ensuring that their safety and wellbeing comes first.  To drive on pre-determined routes and maintain appropriate time schedules.

 

2.     KEY ACCOUNTABILITIES/RESULT AREAS
Safety

To check the condition of the vehicle prior to commencing service following the Company’s usual procedures

To ensure that all relevant paperwork is present eg Driver’s License, School Transport signs, CRB card, High Visibility Clothing etc.

To comply with the laws and company regulations regarding the use of mobile phones, smoking in company vehicles and the use of prohibited equipment whilst on duty.

To be responsible for the health, safety, security, welfare, environmental and fire safety arrangements for yourself, passengers and colleagues.

Report all incidents to the Transport Manager immediately and complete incident reporting forms

In the event of a breakdown, ensure that all relevant procedures are followed

To ensure a full understanding of emergency and evacuation procedures.

To ensure compliance with the rules governing driving hours and res periods for PCV/LGV drivers and the Working Time Directive.

Customer Service

To provide a high standard of customer service at all times.

To check boarding passes for each passenger to ensure they are entitled to board the vehicle.

Assist passengers to board or alight from the vehicle as required.

To be approachable, calm and professional at all times.

General

Complete CPC training annually.

To comply with the organisation’s policies and procedures.

Be responsible for ensuring an up to date and relevant DBS.

 

3.     PERSON SPECIFICATION
Education and Qualifications

Category D Driving License [no more than 3 penalty points] and up to date CPC is essential for this post.

Digital Tachograph card is essential

Job specific Skills and Attributes

Excellent customer service skills

Excellent verbal communication skills

Cash handling

Ability to work with minimal supervision

Initiative

Ability to work well under pressure.

Enhanced DBS [arranged by the organization when an offer of employment is made]

Experience

Previous public bus service experience is desirable.

Pay and Benefits

Full and part time hours available

Competitive hourly and daily rates with additional daily bonus

Generous annual leave entitlement with extra holidays accrued with length of service.

Employer’s pension

Discounted travel and holidays

National Express Coach Driver (Based in Swansea)

Job Title:

National Express Coach Driver

Responsible to:

Simon Davies

Subordinates:

N/A

Location:

Swansea

  1. JOB OVERVEW

If you are ready to work in a dynamic environment alongside talented people who take pride in delivering great results then you could be the next big part of our team.  Edwards Coaches is a successful coach operator at the forefront of the transport industry. We are a well-established family business boasting a history of innovation that began in 1925.  Our people make ECL one of the UK’s leading transport and travel companies.

Our National Express Drivers are safe, professional and experienced drivers, who provide excellent customer service, while adhering to the strict guidelines set out by National Express.

  1. KEY ACCOUNTABILITIES/RESULT AREAS

Driving Duties

To check the condition of the vehicle prior to commencing service following the Company’s usual procedures

To ensure that all relevant paperwork is present eg Driver’s License, School Transport signs, CRB card, High Visibility Clothing etc.

To ensure that health and safety regulations are followed at all times.

To drive on pre-determined routes and maintain time schedules.

Loading luggage onto the coach and ensure that legal capacities are not exceeded.

To ensure that passengers have the correct tickets for their journey.

To comply with the laws and company regulations regarding the use of mobile phones, smoking in company vehicles and the use of prohibited equipment whilst on duty.

To be responsible for the health, safety, security, welfare, environmental and fire safety arrangements for yourself, passengers and colleagues.

Report all incidents to the Transport Manager immediately and complete incident reporting forms

In the event of a breakdown, ensure that all relevant procedures are followed

To ensure a full understanding of emergency and evacuation procedures.

Check the vehicle for lost property and hand into a Supervisor.

To ensure compliance with the rules governing driving hours and res periods for PCV/LGV drivers and the Working Time Directive.

Any other reasonable duties as requested by your Manager.

Customer Service

To provide a high standard of customer service at all times, and to conduct yourself in a pleasant, polite and friendly manner at all times.

To meet and greet passengers in a professional and engaging manner.

Conduct an introductory speech to all passengers to inform them of their requirement to wear seatbelts, designated stops, emergency procedure (including location of fire exits) and the expected time of arrival at their destination.

Assist passengers to board or alight from the vehicle as required.

To deal with complaints or queries that passengers may have during the journey, where possible

To provide reports to the Service Operations Manager, where relevant

To be approachable, calm and professional at all times.

General

Complete CPC training annually.

To comply with the organisation’s policies and procedures.

  1. PERSON SPECIFICATION

Education and Qualifications

Category D Driving License [no more than 3 penalty points] and up to date CPC is essential for this post.

Digi Tacho card is essential

Job specific Skills and Attributes

Excellent customer service skills

Excellent verbal communication skills

Selling tickets and cash handling

Ability to work with minimal supervision

Initiative

Ability to work well under pressure.

 

Experience

Previous PCV motorway driving experience is essential for this role.

Pay and Benefits

£9.50 per hour plus meal allowance when on shift

Generous annual leave entitlement with extra holidays accrued with length of service.

Employer’s pension

Discounted travel and holidays

PCV Fitter / Engineer (Based in Llantrisant)

Job Title.                               PCV Fitter/Engineer

Responsible to.                  Fleet Engineer

Employer.                             Edwards Coaches

Location.                              Llantrisant

 

 

Objectives of the Role

Reporting to the Fleet Engineer, you will be joining a friendly, close-knit team of skilled and dedicated technicians, working in a fully equipped, spacious vehicle repair workshop, maintaining a fleet of modern vehicles to the highest standards.

 

Main Objectives of the Role

  1. To maintain and service the Company’s Bus and Coach Fleet to VOSA standards

 

  1. Carrying out routine servicing and repairs and vehicle examinations.

 

  1. Using the latest diagnostic equipment to diagnose faults and specifying the correct method of repair

 

  1. Complying with all relevant Engineering SOPs and VOSA testing requirements.

 

  1. Liaise with the Service Department for daily updates and availability

 

  1. Ensure the Health and Safety of the workshop and staff

 

  1. To carry out safety inspections and road testing of vehicles when required

 

  1. To attend vehicle breakdowns and callouts on behalf of Edwards Coaches when required.

 

  1. To ensure all repairs to company vehicles are carried out in a timely manner

 

  1. Maintaining and developing technical skills through on-going training and support

Qualifications, Skills and Experience

  • A fully qualified technician with either City & Guilds or NVQ level 3 (ideally HGV / PSV).
  • Experience of maintaining and repairing commercial vehicles such as HGV, PSV or LGV’s.
  • Experience working with diesel engines, gearboxes, hydraulics etc
  • Fully conversant with the safe operation of workshop equipment, vehicle lifts, etc.
  • Basic skills in Mig and Arc welding, burning and basic body repairs.
  • PSV/HGV 1 licence or happy to obtain.
  • Willing to work overtime as and when required.

If you’re ready to work in a dynamic environment alongside talented people who take pride in delivering great results then you could be the next big part of our team

It’s our people that make ECL one of the UK’s leading transport and travel companies.

Pay and Benefits

Full Time hours [40 per week]  working 10.30am – 7.00pm – Monday to Friday

Competitive hourly rate £13.48 plus overtime rates [time +½]

Generous annual leave entitlement with extra holidays accrued with length of service

Employer’s pension

Discounted travel and holidays

Private Hire Coach Driver (Based in Swansea)

Job Title:

Private Hire Coach Driver

Job Holder:

Responsible to:

Simon Davies

Subordinates:

N/A

Location:

Swansea

  1. JOB OVERVEW

 

If you are ready to work in a dynamic environment alongside talented people who take pride in delivering great results then you could be the next big part of our team.  Edwards Coaches is a successful coach operator at the forefront of the transport industry. We are a well-established family business boasting a history of innovation that began in 1925.  Our people make ECL one of the UK’s leading transport and travel companies.

 

Our Private Hire Drivers are professional, enthusiastic, and customer focussed individuals who have a record of safe driving. They are adaptable to different types of work and will go the extra mile for our passengers provide high levels of customer service to ensure that all passengers have a positive experience of Edwards Coaches.

 

  1. KEY ACCOUNTABILITIES/RESULT AREAS

Driving Duties

To check the condition of the vehicle prior to commencing service following the Company’s usual procedures

To ensure that all relevant paperwork is present eg Driver’s License, School Transport signs, CRB card, High Visibility Clothing etc.

To ensure that health and safety regulations are followed at all times.

To drive on pre-determined routes and maintain time schedules.

Loading luggage onto the coach and ensure that legal capacities are not exceeded.

To ensure that passengers have the correct tickets for their journey.

To comply with the laws and company regulations regarding the use of mobile phones, smoking in company vehicles and the use of prohibited equipment whilst on duty.

To be responsible for the health, safety, security, welfare, environmental and fire safety arrangements for yourself, passengers and colleagues.

Report all incidents to the Transport Manager immediately and complete incident reporting forms

In the event of a breakdown, ensure that all relevant procedures are followed

To ensure a full understanding of emergency and evacuation procedures.

Check the vehicle for lost property and hand into a Supervisor.

To ensure compliance with the rules governing driving hours and rest periods for PCV/LGV drivers and the Working Time Directive.

Any other reasonable duties as requested by your Manager.

Customer Service

To provide a high standard of customer service at all times, and to conduct yourself in a pleasant, polite and friendly manner at all times.

 

To meet and greet passengers in a professional and engaging manner.

 

Conduct an introductory speech to all passengers to inform them of their requirement to wear seatbelts, designated stops, emergency procedure (including location of fire exits) and the expected time of arrival at their destination.

 

Assist passengers to board or alight from the vehicle as required.

 

To deal with complaints or queries that passengers may have during the journey, where possible

 

To provide reports to the Service Operations Manager, where relevant

 

To be approachable, calm and professional at all times.

General

Complete CPC training annually.

To comply with the organisation’s policies and procedures.

  1. PERSON SPECIFICATION

Education and Qualifications

Category D Driving License [no more than 3 penalty points] and up to date CPC is essential for this post.

Digi Tacho card is essential

 

Job specific Skills and Attributes

Excellent customer service skills

Excellent verbal communication skills

Selling tickets and cash handling

Ability to work with minimal supervision

Initiative

Ability to work well under pressure.

Knowledge of EEC and domestic driving hours regulations.

 

Experience

Previous PCV motorway driving experience is essential for this role.

 

Pay and Benefits

£7.83 per hour plus meal allowance, bonus and weekend rates.

Generous annual leave entitlement with extra holidays accrued with length of service.

Employer’s pension

Discounted travel and holidays

Part time National Express Coach Driver (Based in Llantrisant & Bristol)

Part Time National Express Coach Drivers – Llantrisant & Bristol

Zero Hour Contracts: Shifts mainly Friday , Saturday and Sunday

Edwards Coaches Ltd is at the forefront of the passenger transport industry. We are very proud of our reputation for safety, dependability and providing excellent customer service. As we continue to expand, we are looking to recruit experienced Coach Drivers to work on our National Express Network. You will be based at either Llantrisant or Bristol.

We would expect you to take pride in your work and appearance and be used to providing exceptional customer service. Ideally you will have long distance coach driving experience and need to be of a reasonable fitness level as you will be required to assist with luggage loading and unloading.

A category D license with no more than 3 penalty points is essential. In addition you will need a good working knowledge of EC drivers hours and tachograph regulations. You must hold a current Driver CPC qualification and digital tachograph card.

In return we offer –

  • Excellent rates of pay
  • Bonus payments for safe driving
  • Competitive holiday days per year
  • Holiday and travel discounts
  • Free National Express travel for you and a partner
  • Full training including free CPC, vehicle and route learning

Depot Administrator (Based in Pembroke Dock)

Job Summary

This role provides all aspects of admin support to local depot teams, receiving and dealing with all calls and e-mails into the office, liaising with local schools, customers and clients seeking private hire facilities and / or requesting booking of Edwards holidays.

The role supports the wider business teams in terms of private hire and tour bookings, providing quotes on an ad-hoc basis for booking requests.

Job Type / Category

Edwards Coaches is a successful coach operator at the forefront of the transport industry. We are a well-established family business boasting a history of innovation that began in 1925. This is a full time permanent role based at the busy Pembroke depot.

Required Education, Skills and Qualifications

Accountabilities within role include:

  • Work to strict time frames, ensuring all duties are carried out confidentially, efficiently and effectively using own initiative;
  • Assist in planning meetings and prepare paperwork and other items as required in advance;
  • Assist with taking meeting notes;
  • Receive calls and accepting bookings for Private Hire;
  • Provide quotations for Private Hire services;
  • Book all contracted school’s swimming and other trips;
  • Checking time sheets and sending to payroll weekly to ensure accurate payment to employees;
  • Provide and support sales and bookings for Edwards Holidays;
  • Monitoring and ensuring all DBS applications are present and up to date, arranging appointments at local councils as appropriate in relation to DBS checks;
  • Responding to e-mails and answering all telephone queries;
  • Oversee and ensure timely completion and return of all new starter paperwork as necessary in liaison with HR team;
  • Take responsibility for lost property, recording and calling passengers as appropriate;
  • Complete banking as required, ensure petty cash balances and take all cash payments for any work as required;
  • Receipt and processing of customer orders;
  • Take responsibility for post and ordering of required stationary;
  • Provide admin support to team;
  • Support other departments within Edwards as required;
  • High standards of customer service.

 

Benefits

Benefits include a competitive hourly rate of pay, holiday entitlement from 30 days per annum including bank and public holidays which increases with length of service, auto enrolment to pension, discount available on Edwards holidays and bus travel, free parking and refreshments.

Benefits include a competitive hourly rate of pay, holiday entitlement from 30 days per annum including bank and public holidays which increases with length of service, auto enrolment to pension, discount available on Edwards holidays and bus travel, free parking and refreshments.

Closing date for all applications is Friday 2 November 2018.

Please note we receive a high volume of applications for our roles at Edwards and cannot reply to all applicants. Therefore should you not hear from us within 10 working days of submitting your application please assume that unfortunately on this occasion you have been unsuccessful.

Business Development Manager (Field based - West & South Wales)

BUSINESS DEVELOPMENT MANAGER – WEST & SOUTH WALES

If you are ready to work in a dynamic environment alongside talented people who take pride in delivering great results then you could be the next big part of our team. Edwards Coaches is a successful coach operator at the forefront of the transport industry. We are a well-established family business boasting a history of innovation that began in 1925. Our people make ECL one of the UK’s leading transport and travel companies.

The post holder will be responsible for the management and development of a portfolio of existing travel agents, groups and closed user partnership accounts across West Wales. Identifying growth opportunities within existing client base, whilst building new and successful business relationships supporting the organisations aims and objectives. The role will also be responsible for the continued success of a number of high net worth commercial accounts and partnerships across South Wales.

KEY ACCOUNTABILITIES

  1. Responsible for maintaining and developing a varied portfolio of existing key accounts, and partnerships planning, implementing, and maintaining a programme of robust engagement.
  2. Identify, establish and build new partnerships to deliver against agreed sales targets
  3. Conduct regular reviews measuring monthly, quarterly, and annual partner performance reporting back to line manager in a concise written report format.
  4. Attend and contribute to the weekly ‘sales’ meeting in Llantrisant updating the sales, marketing and contracting team on your progress.
  5. Develop through collaborate working cross functional account management plans and initiatives to increase sales.
  6. Work closely with the marketing and sales teams to ensure that everyone is aware of all commercial agreements and their related performance via a central on line reporting system.
  7. Co-ordinate & manage regular partner communications (mail, email, bi-monthly update meetings)
  8. Support other sectors of the business, at exhibitions, promotions, and industry events/conferences as required.
  9. Manage diary daily ensuring regular and precise updates for shared access with Head of Sales and Trade Account Manager South / East Wales to avoid duplication.
  10. Work with Trade Account Manager covering South / East Wales to arrange relevant cover for each other during periods of annual leave.

Essential Criteria for the Role

  • The successful candidate will have sound previous experience within Field Sales/ Account Management for a cruise, coach or bespoke tour operator.
  • Have strong business acumen and commercial awareness
  • Have the ability to develop credible and effective relationships
  • Be highly professional and have the ability to work under their own initiative
  • Experience of developing, managing and implementing engagement plans
  • Ability to develop and implement strategy, policy and procedures

 

Pay and Benefits

Competitive salary plus bonus

Generous annual leave entitlement with extra holidays accrued with length of service

Employer’s pension

Discounted travel and holidays

Closing date for all applications is WEDNESDAY 14TH NOVEMBER 2018

Please be aware that Edwards Coaches reserves the right to close this vacancy early should sufficient applications be received.