Job Opportunities

At Edwards, we pride ourselves in being one of Wales’ premier tour operators as well as being a well-established family business. Our company culture is friendly and relaxed. On top of the job opportunities and training on offer, we firmly believe that people are at the heart of our business and success.

Our colleagues do amazing things each day: transporting our passengers to and from their holiday destinations, school and work; diagnosing and repairing electrical or mechanical faults on Coaches; provide an excellent level of service to our customers; and are experts in their fields.

We are looking for talented and customer focused people who understand that outstanding customer service is key to everything we do. If you would like to join our team please check out our current vacancies.


Coach Driver (Full and Part-time positions available in Avonmouth, Bristol)

Primary Location – Avonmouth, Bristol, South West

Employee Status – Permanent

Schedule – Full or part time positions available

Coach Drivers

Edwards is at the forefront of the transport industry and is very proud of its team that delivers the safest and highest standards of customer service.  We continue to grow from strength to strength and as part of this growth we are looking to recruit Coach Drivers to work out of our brand new Depot in Avonmouth, Bristol as part of our long term National Express Contract.

You will drive a state-of-the-art coach and take your passengers to their destination in safety, on time and in comfort.

Naturally, safety is paramount and you’ll operate within legal requirements such as tachographs, VDFs and drivers hours’ regulations. You’ll also be there to ensure all vehicle defects and any incidents are reported in line with company procedures.

In return we offer:-

  • Excellent rates of pay
  • 4 weeks holiday a year
  • Holiday and travel discounts
  • Full training including free CPC, vehicle and route learning

You will need to be 21 years old or over, hold a valid clean PCV licence, a valid DQC card and a digital tachograph card.
Recruitment days are ongoing. If you feel you have the right skills and experience and wish to attend, please email recruitment@edwardscoaches.co.uk to register your interest. Please confirm your name, contact details and confirmation of your relevant experience and valid licences.

Tour Driver

Post Title:    Tour Driver

Responsible To:    Transport Manager

Job Summary:    Our Tour Drivers will be working on the front line of the business. They will transport our passengers to and from their holiday destination, on day trips and provide high levels of customer service to ensure that they have a positive experience of Edwards Coaches.

Driving Duties

  • Complete vehicle checks prior to journeys to ensure that the vehicle is legal, safe and clean;
  • Ensure that all relevant paperwork is present e.g. passport, National Driving Licence, Tacho Cards, High-Visibility clothing, etc.;
  • Learning routes for designated Tours, including routes to day trip destinations and familiarise yourself with the resort;
  • Meeting and greeting of passengers;
  • Loading luggage onto the coach;
  • Assisting passengers (where required) to board or alight the vehicle;
  • Ensuring that passengers have all necessary paperwork e.g. passports;
  • Conduct an introductory speech to all passengers to inform them of the itinerary, requirement to wear seatbelts, refreshments, designated stops, emergency procedure (including location of fire exits) and check in procedures at the Hotel(s).
  • Conduct yourself in a pleasant, polite and friendly manner at all times;
  • Ensure that health and safety regulations and rules are followed; and
  • Any other duties as requested by your Manager.

Customer Services Duties

  • Regularly check in with passengers (during their holiday) to ensure they are enjoying themselves;
  • Follow brochure itinerary and driver pack instructions;
  • Dealing with any complaints or queries that they may have during the Tour as in accordance with the Terms and Conditions;
  • To provide reports to the Transport Manager, Contracts Team and the Customers Services Department where relevant; and
  • In the event of a breakdown, ensure that all relevant procedures are followed.

 

Skills and Qualifications

  • Category D driving licence
  • Up to date CPC
  • Tacho / Digi Tacho card
  • Customer Service
  • Excellent verbal communication skills
  • Organisational skills
  • Ability to priorities own workload
  • Ability to work with minimal supervision
  • Previous Tour driving experience – UK and European
  • Ability to work well under pressure

PSV Driver (Based in Llantwit Fardre, Newport & Abercynon)

Post Title:    PSV Driver

Responsible To:    Transport Manager

Job Summary:    Our PSV Drivers are professional, enthusiastic, and customer focussed individuals who have a record of safe driving. They are adaptable to different types of work and will go the extra mile for our passengers.

 

Driving Duties

  • Complete vehicle checks prior to journeys to ensure that the vehicle is legal, safe and clean;
  • Ensure that all relevant paperwork is present e.g. Driving Licence, Schools Transport signs, CRB Card, Digi Tacho card, High-Visibility clothing, etc.;
  • Driving on pre-determined routes and maintain appropriate time schedules on School Contracts;
  • Checking boarding passes for each passenger to ensure they are able to board the vehicle;
  • Driving Private Hire groups and ensuring that their itinerary is met, and will include day trips and transporting groups of school children;
  • Assisting passengers (where required) to board or alight the vehicle;
  • Conduct yourself in a pleasant, polite and friendly manner at all times;
  • Complete CPC training annually;
  • Ensure that health and safety regulations and rules are followed;
  • Check the vehicle for lost property and hand into a Supervisor; and
  • Any other duties as requested by your Manager.

 

Customer Services Duties

  • Providing excellent levels of customer service to all passengers, ensuring that you are approachable, calm and professional at all times;
  • Report all incidents to the Transport Manager immediately and complete incident reporting forms; and
  • In the event of a breakdown, ensure that all relevant procedures are followed.

 

Skills and Qualifications

  • Category D driving licence and up to date CPC
  • Digi Tacho card
  • Customer Service skills
  • Excellent verbal communication skills
  • Ability to keep calm in stressful situations
  • Ability to work with minimal supervision and use initiative
  • Previous schools contract experience would be an advantage

PSV / HGV Fitter / Engineer (Based in Bristol, Pontypridd, Swansea & Pembroke Dock)

Employee Status:  Permanent

Schedule: Full-time

Introduction

Edwards Coaches Ltd (ECL) is looking for a skilled PSV/ HGV fitter/ engineer to join their depots at Bristol, Pontypridd, Swansea and Pembroke Dock. ECL is a fifth generation multi skilled family business and 2016 UK ‘Coach Operator of the Year’. We are the UK’s leading travel and transport company that carries 80,000 holiday passengers yearly, transports 9,400 school children daily, covering 11 million miles a year and employing 570 staff across multi sites.

Edwards are at the forefront of the transport industry and are very proud of its team that delivers the safest and highest engineering standards, constantly striving for perfection and customer satisfaction. As with any business our staff are key and play a huge role in future success, so we work extremely hard to offer a safe, productive and profitable working environment. Our customers know ECL is a name they can trust and our loyal workforce are driven by that.

‘Believing in better’ has helped us become a thriving business, multi UK award winning in the travel and transport industry. We’ve developed amazing products and services and delivered exceptional levels of service across all fascists of the travel and transport industry. Our success is largely thanks to the dedicated people that work here. You will become part of a very energetic and successful hard working team that continually delivers brilliant results, the right way.

 

Position Overview: 

  • The successful candidate’s will work under our Workshop Manger and ensure its fleet of modern vehicles are maintained to the highest of standards and above the legal requirements and guidelines carrying out routine inspections, servicing and repairs. Compliance with strict Health and Safety standards

 

Your skills:

  • A fully qualified technician with either City & Guilds or NVQ level (ideally HGV / PSV);
  • Experience maintaining and repairing commercial vehicles such as HGV, PSV or LGV’s ;
  • Fully conversant with the safe operation of workshop equipment, vehicle lifts, etc.;
  • PSV/HGV 1 licence or happy to obtain;
  • Willing to work overtime as and when required.

If you’re ready to work in a dynamic environment alongside talented people who take pride in delivering great results then you could be the next big part of our team.

 

It’s our people that make ECL one of the UK’s leading transport and travel companies.

School Tours Manager

Primary Location

Llantrisant, South Wales

Employee Status

Permanent

Schedule

Full-time

Introduction:

Edwards Coaches Ltd (ECL) is looking for a School Tours Manager to join its Head Office team based in Llantrisant, South Wales.  ECL is a fifth generation multi skilled family business voted UK ‘Coach Operator of the Year’ in 2016 & 2017.  We are the UK’s leading travel and transport company that carries 80,000 holiday passengers annually, transports 9,400 school children daily, covering 11 million miles a year and employing 700 staff.

Edwards is at the forefront of the transport industry and is very proud of its team that delivers the safest and highest standards of customer service, constantly striving for perfection, using the latest innovative technology. As with any business our staff are key and play a huge role in future success, so we work extremely hard to offer a safe, productive and profitable working environment. Our customers know ECL is a name they can trust and our loyal workforce are driven by that.

‘Believing in better’ has helped us become a thriving business, multi UK award winning in the travel and transport industry. We’ve developed amazing products and services and delivered exceptional levels of service across all facets of the travel and transport industry. Our success is largely thanks to the dedicated people that work here. With a recent strengthening of the management team and forthcoming new contracts the business is set for further significant growth which will result in a 25% increase in headcount.

So the position of Schools Tours Manager, we feel is much needed to fuel our high ambitions of future growth and success. You will become part of a very energetic and successfully hard working team that continually delivers brilliant results, the right way.


Position Overview:
 

As the Schools Tours Manager of ECL, you will have an input into the strategic planning of the company’s high ambitions for success. You’ll be managing and responsible for implementing ideas and strategies for growth and to increase the departments share in the schools market place making Edwards the UK’s No 1 choice for schools development tours.

 

Key responsibilities:

  • Lead future development and succession planning to support the company’s high expectations of growth
  • Build an exciting team to support and add value to the business in achieving its business objectives.
  • Develop and maintain strong relationships with key clients (Internal and external) taking the opportunity to promote the Edwards brand and explore new initiatives to improve the relationships.
  • Deliver excellent customer service to the customer and team in all aspects of programme delivery.
  • Analyse operating information and provide timely and accurate management information to support business decisions and improve operating results.

Your skills:

  • As the School Tours Manager, you will have excellent people skills and understanding of the travel industry, with a proven strong track record of managing a professional service and leading from the front.
  • You will have experience of managing a team, implementing and following through on all company policies and procedures with a desire to build and develop the department and business into a market leader.
  • Ideally you will have worked for large organisations, and have developed the commercial and strategic acumen required to build strong relationships with customers and various departments.
  • Ability to research, identify and target new business but also, maintain, develop and support existing and new customers.

 

The benefits:

As a valued employee of ECL, your salary will be dependent on experience and linked to your performance. Please indicate on your CV your current remuneration package.

If you’re ready to work in a dynamic environment alongside talented people who take pride in delivering great results then you could be the next big part of our team

It’s our people that make ECL one of the UK’s leading transport and travel companies.

 

Believe in Better

Storeperson

Primary Location – Pontypridd

Employee Status – Permanent

Schedule – Full Time

Closing Date – 13th April 2017

 

Introduction

Edwards Coaches Ltd (ECL) is looking for a Storeman to join their depot at Pontypridd. ECL is a fifth generation multi skilled family business and 2017 UK ‘Coach Operator of the Year’. We are the UK’s leading travel and transport company that carries 80,000 holiday passengers yearly, transports 9,400 school children daily, covering 11 million miles a year and employing 570 staff across multi sites.

Edwards are at the forefront of the transport industry and are very proud of its team that delivers the safest and highest engineering standards, constantly striving for perfection and customer satisfaction. As with any business our staff are key and play a huge role in future success, so we work extremely hard to offer a safe, productive and profitable working environment. Our customers know ECL is a name they can trust and our loyal workforce are driven by that.

‘Believing in better’ has helped us become a thriving business, multi UK award winning in the travel and transport industry. We’ve developed amazing products and services and delivered exceptional levels of service across all fascists of the travel and transport industry. Our success is largely thanks to the dedicated people that work here. You will become part of a very energetic and successful hard working team that continually delivers brilliant results, the right way.

 

General Duties:

  • Dealing with suppliers on a daily basis;
  • Prompt ordering and sourcing of parts for our busy workshop;
  • Ensuring vehicles are off the road for the least amount of time;
  • Compliance with strict Health and Safety standards
  • Associated paperwork

Skills and Qualifications:

  • Computer literate
  • Experience working with heavy vehicles
  • Have an understanding of commercial parts
  • Ability to prioritise own workload;
  • Ability to work with minimal supervision;
  • Ability to work well under pressure;
  • Accuracy and attention to detail
  • Willingness to work overtime as and when required

 

It’s our people that make ECL one of the UK’s leading transport and travel companies.

If you’re ready to work in a dynamic environment alongside talented people who take pride in delivering great results then you could be the next big part of our team, please send your CV to:

Recruitment@edwardscoaches.co.uk – 01443 215297