Job Opportunities

At Edwards, we pride ourselves in being one of Wales’ premier tour operators as well as being a well-established family business. Our company culture is friendly and relaxed. On top of the job opportunities and training on offer, we firmly believe that people are at the heart of our business and success.

Our colleagues do amazing things each day: transporting our passengers to and from their holiday destinations, school and work; diagnosing and repairing electrical or mechanical faults on Coaches; provide an excellent level of service to our customers; and are experts in their fields.

We are looking for talented and customer focused people who understand that outstanding customer service is key to everything we do. If you would like to join our team please check out our current vacancies.


Tour Driver

Post Title:    Tour Driver

Responsible To:    Transport Manager

Job Summary:    Our Tour Drivers will be working on the front line of the business. They will transport our passengers to and from their holiday destination, on day trips and provide high levels of customer service to ensure that they have a positive experience of Edwards Coaches.

Driving Duties

  • Complete vehicle checks prior to journeys to ensure that the vehicle is legal, safe and clean;
  • Ensure that all relevant paperwork is present e.g. passport, National Driving Licence, Tacho Cards, High-Visibility clothing, etc.;
  • Learning routes for designated Tours, including routes to day trip destinations and familiarise yourself with the resort;
  • Meeting and greeting of passengers;
  • Loading luggage onto the coach;
  • Assisting passengers (where required) to board or alight the vehicle;
  • Ensuring that passengers have all necessary paperwork e.g. passports;
  • Conduct an introductory speech to all passengers to inform them of the itinerary, requirement to wear seatbelts, refreshments, designated stops, emergency procedure (including location of fire exits) and check in procedures at the Hotel(s).
  • Conduct yourself in a pleasant, polite and friendly manner at all times;
  • Ensure that health and safety regulations and rules are followed; and
  • Any other duties as requested by your Manager.

Customer Services Duties

  • Regularly check in with passengers (during their holiday) to ensure they are enjoying themselves;
  • Follow brochure itinerary and driver pack instructions;
  • Dealing with any complaints or queries that they may have during the Tour as in accordance with the Terms and Conditions;
  • To provide reports to the Transport Manager, Contracts Team and the Customers Services Department where relevant; and
  • In the event of a breakdown, ensure that all relevant procedures are followed.

 

Skills and Qualifications

  • Category D driving licence
  • Up to date CPC
  • Tacho / Digi Tacho card
  • Customer Service
  • Excellent verbal communication skills
  • Organisational skills
  • Ability to priorities own workload
  • Ability to work with minimal supervision
  • Previous Tour driving experience – UK and European
  • Ability to work well under pressure

PSV / HGV Fitter / Engineer (Based in Bristol & Llantwit Fardre)

Employee Status:  Permanent

Schedule: Full-time

Introduction

Edwards Coaches Ltd (ECL) is looking for a skilled PSV/ HGV fitter/ engineer to join their depot at Bristol. ECL is a fifth generation multi skilled family business and 2016 UK ‘Coach Operator of the Year’. We are the UK’s leading travel and transport company that carries 80,000 holiday passengers yearly, transports 9,400 school children daily, covering 11 million miles a year and employing 570 staff across multi sites.

Edwards are at the forefront of the transport industry and are very proud of its team that delivers the safest and highest engineering standards, constantly striving for perfection and customer satisfaction. As with any business our staff are key and play a huge role in future success, so we work extremely hard to offer a safe, productive and profitable working environment. Our customers know ECL is a name they can trust and our loyal workforce are driven by that.

‘Believing in better’ has helped us become a thriving business, multi UK award winning in the travel and transport industry. We’ve developed amazing products and services and delivered exceptional levels of service across all fascists of the travel and transport industry. Our success is largely thanks to the dedicated people that work here. You will become part of a very energetic and successful hard working team that continually delivers brilliant results, the right way.

 

Position Overview: 

  • The successful candidate’s will work under our Workshop Manger and ensure its fleet of modern vehicles are maintained to the highest of standards and above the legal requirements and guidelines carrying out routine inspections, servicing and repairs. Compliance with strict Health and Safety standards

 

Your skills:

  • A fully qualified technician with either City & Guilds or NVQ level (ideally HGV / PSV);
  • Experience maintaining and repairing commercial vehicles such as HGV, PSV or LGV’s ;
  • Fully conversant with the safe operation of workshop equipment, vehicle lifts, etc.;
  • PSV/HGV 1 licence or happy to obtain;
  • Willing to work overtime as and when required.

If you’re ready to work in a dynamic environment alongside talented people who take pride in delivering great results then you could be the next big part of our team. Please send your CV to recruitment@edwardscoaches.co.uk or apply below.

It’s our people that make ECL one of the UK’s leading transport and travel companies.

Job Type: Full-time

Payroll Officer (Based in Llantwit Fardre)

Edwards Coaches Ltd

Payroll Officer

Llantwit Fardre

Permanent, Full Time 40 hours per week

Salary £20 to £23k

 

Edwards Coaches Ltd (ECL) is looking for a Payroll Officer to join its Head Office team based in Llantrisant, South Wales.  ECL is a fifth generation multi skilled family business and 2017 UK ‘Coach Operator of the Year’. We are the UK’s leading travel and transport company that carries 80,000 holiday passengers annually, transports 9,400 school children daily, covering 11 million miles a year and employing over 650 employees.

‘Believing in better’ has helped us become a thriving business, multi UK award winning in the travel and transport industry. We’ve developed amazing products and services and delivered exceptional levels of service across all facets of the travel and transport industry. Our success is largely thanks to the dedicated people that work here.

 

Due to the successful growth of our business we are requiring a Payroll Officer to join our payroll team. Main responsibilities of this role will include:

 

  • Assisting with the weekly/monthly payroll by processing timesheets and records from the clocking in system;
  • Maintaining and updating the clocking system with starters, leavers and missing clocks and issuing clock cards
  • Administering attachments of earnings and paying over deductions monthly to relevant government bodies
  • Process and issue employee payslips (paper copies and electronic);
  • Assisting employees with payroll queries, such as explaining their pay, holidays, and deductions etc.
  • Processing all data regarding starters, leavers, changes of details etc.
  • Processing pension deductions, variations, and employees wishing to opt out
  • Filing and general administration
  • Produce and issue P60s’
  • Ensuring the Company complies with all PAYE requirements
  • To keep up to date with relevant Payroll and HMRC legislations and requirements.
  • To assist with the compilation of any analysis / reports
  • Any other duties as requested by your Manager.

 

Skills and Qualifications

  • It is essential that you have a strong working experience at this level and have the ability to manage a high volume workload in a very busy Payroll department
  • Be qualified in English and Maths at GCSE (or equivalent) with good computer literacy i.e. Excel and Word.
  • You will have experience of using SAGE Payroll, implementing new systems, excellent written and verbal communication skills, accuracy and attention to detail and good organisational skills.
  • Ability to prioritise your own workload, to work with minimal supervision and to work well under pressure is also essential for this role.

 

How to apply

Please apply by sending your CV along with a cover letter to recruitment@edwardscoaches.co.uk

Please note we receive a high volume of applications for our roles at Edwards and cannot reply to all applicants.  Therefore should you not hear from us within 10 working days after the closing date of this advert on the 20th October 2017 please assume that unfortunately on this occasion you have been unsuccessful.

 

PSV Driver (Based in Llantwit Fardre)

Post Title: PSV Driver

 

Responsible To: Transport Supervisor

 

Job Summary: Our PSV Drivers are professional, enthusiastic, and customer focussed individuals who have a record of safe driving. They are adaptable to different types of work and will go the extra mile for our passengers.

 

Driving Duties

  • Completing vehicle checks prior to journeys to ensure that the vehicle is legal, safe and clean;
  • Ensuring that all relevant paperwork is present e.g. Driving Licence, Schools Transport signs, CRB Card, Digi Tacho card, High-Visibility clothing, etc.;
  • Driving on pre-determined routes and maintain appropriate time schedules on School Contracts;
  • Checking boarding passes for each passenger to ensure they are able to board the vehicle;
  • Driving Private Hire groups and ensuring that their itinerary is met, and will include day trips and transporting groups of school children;
  • Assisting passengers (where required) to board or alight the vehicle;
  • Ensuring that health and safety regulations and rules are followed;
  • Checking the vehicle for lost property and hand into a Supervisor; and
  • Any other duties as assigned by your Manager.

 

Customer Services Duties

  • Providing excellent levels of customer service to all passengers, ensuring that you are approachable, calm and professional at all times;
  • Reporting all incidents to the Transport Manager immediately and complete incident reporting forms; and
  • In the event of a breakdown, ensuring that all relevant procedures are followed.

 

Skills and Qualifications

  • Category D driving licence and up to date CPC
  • Digital Tachograph card
  • Excellent Customer Service skills
  • Excellent verbal communication skills
  • Ability to keep calm in stressful situations
  • Ability to work with minimal supervision and use initiative
  • Previous schools contract experience would be an advantage

Coach Driver (National Express, based in Llantrisant)

Coach Driver

Edwards Coaches Ltd is at the forefront of the passenger transport industry. We are very proud of our reputation for safety, dependability and providing excellent customer service. As we continue to expand, we are looking to recruit experienced Coach Drivers to work on our National Express Network. You will be based at our depot based in Llantrisant.

 

We would expect you to take pride in your work and be used to providing exceptional customer service. A category D licence with no more than 3 penalty points is essential. In addition you will need a good working knowledge of EC drivers’ hours and tachograph regulations. You must hold a current Driver CPC qualification and digital tachograph card.

In return we offer –

  • Excellent rates of pay
  • 30 days’ holidays per annum, increasing with service to 33 days
  • Bonus payments for safe driving
  • Rostered work
  • Holiday and travel discounts
  • Free National Express travel for you and a family member
  • Full training including free CPC, vehicle and route learning

 

 

HR Administrator

Edwards Coaches Ltd

HR Administrator

Llantwit Fardre, LLantrisant

Permanent, Full Time 40 hours per week

 

Edwards Coaches Ltd (ECL) is looking for a HR Administrator to join its HR team based in the Head Office in Llantrisant, South Wales.  ECL is a fifth generation multi skilled family business and UK ‘Coach Operator of the Year’ in 2016 and 2017. We are one of the UK’s leading travel and transport company that carries 80,000 holiday passengers annually, transports 9,400 school children daily, covering 11 million miles a year and employing over 650 employees.

 

‘Believing in better’ has helped us become a thriving business, multi UK award winning in the travel and transport industry. We’ve developed amazing products and services and delivered exceptional levels of service across all facets of the travel and transport industry. Our success is largely thanks to the dedicated people that work here.

 

Due to the successful growth of our business we are requiring a HR Administrator to join our HR team. Main responsibilities of this role will include:

 

  • Supporting the HR team in an administrative capacity with the delivery of all HR Programmes
  • Managing the recruitment administration process across the ECL sites in Wales and Bristol including, handling application forms, liaise with candidates, arranging interviews and collating relevant paperwork for the recruitment and selection process
  • Managing all administration of Starters and Leavers
  • Assisting with absence monitoring, ensuring relevant paperwork is received in a timely manner – Self Certificates, Return to Work, Fit Notes
  • Communicating HR administrative processes and changes to all levels of employees in the business
  • Identifying, develop and improve administrative processes within the HR function
  • Working closely with payroll to ensure all relevant information is received
  • Developing and Maintaining all HR files
  • Assisting with any HR general duties that may arise.

 

Skills and Qualifications

You will be qualified in English and Maths at GCSE (or equivalent) good computer literacy i.e. Excel and Word.  You must have experience of working in a busy HR environment with a strong understanding of the requirement for confidentiality in this role, have excellent written and verbal communication skills, strong organisational skills and the ability to work on your own initiative. The ability to prioritise your own workload, to work with minimal supervision and to work well under pressure is essential for this role.

 

How to apply

If you’re ready to work in a dynamic environment alongside talented people who take pride in delivering great results, and have the skills and experience for the role, please apply by sending your CV along with a cover letter to recruitment@edwardscoaches.co.uk

Please note we receive a high volume of applications for our roles at Edwards and cannot reply to all applicants.  Therefore should you not hear from us within 10 working days after the closing date of this advert on the 12th October 2017 please assume that unfortunately on this occasion you have been unsuccessful.